Customer Service

Merchandise Return Policy:
We trust you will be satisfied with your CasaQ ornaments. However, should you decide the merchandise is not satisfactory, our return policy is stated below.Please leave all merchandise tags attached. We are sorry, but shipping charges are non-refundable.CasaQ will issue a refund in the form of the original tender paid, when each of the following conditions has been met:

1. You have 5 calendar days to report the problem with your order by telephone or via e-mail.


2. The merchandise must be returned within thirty (30) calendar days of purchase.


3. The merchandise must be in its original, unused condition unless there is a manufacturer’s defect; and


4. The merchandise must be accompanied by the original CasaQ packing slip.



Merchandise Replacement Policy:

Due to the delicate nature of glass ornaments we have taken every precaution to pack and ship your products in our luxury, cushioned gift boxes to prevent any damage. However, should your purchase arrive damaged or broken we will send you an identical item for replacement if the following conditions are met:

1. You have 5 calendar days to report the problem with your order by telephone or via e-mail.

2. A picture of the broken merchandise must be emailed to for our records.


Customer Service:

We will be available for customer service Monday – Friday from 9:00 AM – 5:00 PM Pacific Standard Time at 1.877.82.CASAQ (822-2727) or

Contact Us:

Phone (toll free) 1.877.82.CASAQ (822-2727)
Fax 408.280.0485
Product Returns Only CasaQc/o North Bay Distribution2029 East Monte VistaVacaville, CA 95688

Shipping Policy & Rates:

Shipping is available within the continental United States. Please allow 5 – 7 business days for FedEx Standard delivery of all in-stock items. Orders received by 1:00pm PST are shipped same day. Rush shipping is available at an extra charge.

CasaQ is not responsible for delays in shipping beyond FedEx delivery policy.

An 8.25% Sales Tax will be charged for all orders delivered in California.