Merchandise Replacement Policy:
Due to the delicate nature of glass ornaments we have taken every precaution to pack and ship your products in our luxury, cushioned gift boxes to prevent any damage. However, should your purchase arrive damaged or broken we will send you an identical item for replacement if the following conditions are met:
1. You have 5 calendar days to report the problem with your order by telephone or via e-mail.
2. A picture of the broken merchandise must be emailed to firstname.lastname@example.org for our records.
We will be available for customer service Monday – Friday from 9:00 AM – 5:00 PM Pacific Standard Time at 1.877.82.CASAQ (822-2727) or email@example.com
|Phone (toll free)||1.877.82.CASAQ (822-2727)|
|Product Returns Only||CasaQc/o North Bay Distribution2029 East Monte VistaVacaville, CA 95688|
Shipping Policy & Rates:
Shipping is available within the continental United States. Please allow 5 – 7 business days for FedEx Standard delivery of all in-stock items. Orders received by 1:00pm PST are shipped same day. Rush shipping is available at an extra charge.
CasaQ is not responsible for delays in shipping beyond FedEx delivery policy.
An 8.25% Sales Tax will be charged for all orders delivered in California.